Refund policy

Last Updated: August 26, 2026

At Alfee Gee Designs LLC, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return in accordance with the terms below.

Return Window

We accept eligible return requests within 7 days of delivery.

To be eligible for a return, the item must generally be:

  • Unused and in its original condition

  • In its original packaging, where applicable

  • Free from damage caused after delivery

  • Accompanied by your order information or proof of purchase

Some products may be subject to different return conditions due to their nature.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Personalized or custom-made products

  • Products made specifically according to customer specifications

  • Items that have been used, damaged, altered, or worn

  • Products that cannot be returned for health, safety, or hygiene reasons

  • Gift cards

  • Final-sale or clearance items, where clearly identified

  • Any other items specifically identified as non-returnable at the time of purchase

If you are unsure whether your product qualifies for a return, please contact us before sending the item back.

Damaged, Defective, or Incorrect Items

Please contact us as soon as possible if your order arrives:

  • Damaged

  • Defective

  • Incorrect

  • Missing items or components

For damaged or incorrect orders, please provide your order number and clear photographs of the product and packaging when contacting us.

We will review the issue and, when appropriate, provide a replacement, refund, or another suitable resolution.

Return Process

To request a return, contact us with:

  • Your full name

  • Order number

  • Item you wish to return

  • Reason for the return

  • Photos, if applicable

Please wait for return instructions before shipping an item back to us.

Items returned without prior authorization may not be accepted.

Return Shipping

Unless the item is defective, damaged, incorrect, or otherwise covered by our responsibility, the customer may be responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or otherwise required by applicable law.

Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method.

Depending on your payment provider, it may take additional time for the refunded amount to appear in your account.

Exchanges

If an eligible product needs to be exchanged, please contact us before returning the item.

Exchange availability may depend on product availability.

Late or Missing Refunds

If you have been notified that your refund was processed but have not received it, first check your bank or payment account.

You may also contact your payment provider, as processing times can vary.

If you still have not received your refund, please contact us.

Contact Us

For return or refund questions, please contact Alfee Gee Designs LLC through the contact information available on our website.

Please include your order number so we can assist you as quickly as possible.